The Coucou Club guarantees against any defects arising from faulty material or workmanship for a 12-month period from the original date of purchase. This warranty excludes damage caused by accidents or misuse. If the product becomes defective within the warranty period, The Coucou Club will replace it.

For warranty inquiries, please email hello@thecoucouclub.com and provide your order number along with details of the warranty issue.

This warranty applies solely to our electric Coucou Tools, including:

  • Coucou Power Face Roller
  • Coucou Cordless Hair Straightening Brush
  • Coucou Mini LED Lamp
  • Coucou Heated Eyelash Curler

To request a replacement or refund for a product under warranty, please use our return form. Before making a request, ensure that the tool has been used according to the provided instruction manual, including the recommended charging procedures and adapters.

This warranty does not cover products damaged by:

  • Accidents, misuse, abuse, or alteration
  • Improper cleaning practices
  • Servicing by unauthorized individuals
  • Use with unauthorized accessories
  • Connection to incorrect current or voltage
  • Wrapping the cord around the appliance
  • Any other conditions beyond our control

Please note that the warranty is non-transferable and will be void if the tools are sold. Additionally, the warranty excludes the cost of shipping and taxes. 


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