SHIPPING & RETURNS
SHIPPING
What countries do we ship to?
We currently only ship within the Netherlands.
Orders are shipped with PostNL or DHL. You will receive a shipping confirmation email with a tracking number as soon as your order has been dispatched. Shipping costs will be shown at checkout.
What is the delivery time?
Orders within the Netherlands are typically delivered within 1–3 business days. Once your order has been shipped, you'll receive a confirmation email with a tracking number so you can follow your package.
RETURNS
Returns Policy The Coucou Club
We want to be sure you are completely satisfied with your purchase. If that’s not the case, we are sorry to hear our product(s) did not meet your expectations.
We only accept returns when:
The product is complete, in its original condition, and undamaged.
The product is equipped with original labels, tags, and/or cards.
The product is (if possible) in the original undamaged packaging.
The product has not been used.
How long do I have to return my order?
All returns, only if the item is UNUSED and UNOPENED must be processed within 14 days of receiving the order.
According to the right of withdrawal, you have a 14-day cooling-off period after receiving your package. Once you have initiated the return, you have an additional 14 days to return your package.
We cannot accept returns for:
Unfortunately, we cannot accept returns or offer refunds for beauty tools that have been opened, used, or altered in any way due to hygiene and safety regulations. Please note that all gift cards, personalized items and COUCOUTURE (a.o. Coucou Fluffy Slippers) are final sale.
I have UNUSED and UNOPENED product(s), how can I return my order?
If you would like to return an unused and unopened product, please email us at hello@thecoucouclub.com with your order number and the reason for your return. We will review your request and get back to you as soon as possible with the next steps.
How should I return the product?
Items MUST be returned in the same condition you received them: Unopened with all packaging intact. Please be aware that we can not offer a refund or exchange on items in non sale-able condition due to the EU hygiene regulations. We highly advise you to ship in a strong shipping box.
How long does it take to process a return?
We will notify you via email once your return request is received, inspected and accepted or rejected. Based on the status of the received product we will approve or reject the refund. If approved we will refund your product as quickly as possible, 14 days at the latest, by sending the money back to your original payment method. If your payment details have changed in the meantime, please email to customerservice@thecoucouclub.com. Please keep in mind that credit card refunds usually take 5-10 business days to appear on your statement.
Who covers the cost of return shipping?
You are responsible for covering the shipping costs when returning your item.
