FAQ

For all questions related to our Shipping & Returns please click here.

For all questions related to our Terms of Use please click here.

For all questions related to our Privacy Policy please click here.

Can't find your answer in the FAQ below? Email to hello@thecoucouclub.com and we'll help you out asap! 

Payment is in Euros. We accept payment via Creditcard, iDeal, Paypal, Sofort banking, Klarna Afterpay and Bancontact.

All purchases are only for your personal use. By purchasing our products, you agree not to resell or distribute them for any commercial purposes. Please be aware that we may reject or cancel an order if we have reason to believe that your order is not for your personal use.

We offer Wholesale for our own beauty tool brand (The Coucou Club). For the other brands it depends per brand. Go to The Coucou Club Agency website www.thecoucouclubagency.com for more information, or send your inquiry to hello@thecoucouclub.com. 

The Coucou Club is based in Amsterdam and our hours are Monday - Friday 9 am - 5:30 pm (CEST). We aim to respond to all inquiries within 48 hours - we’ll get back to you as soon as possible! If it's urgent you can also DM via Instagram, you might have a quicker reaction there!

You do not need an account. However, it’s free to set one up and makes the check-out process faster. It also enables you to view past orders.

Look for the Vegan stamp, which can be found on the product page. The Vegan stamp explains that the product does not contain any animal-by products or ingredients sourced from animals. It also indicates that the product is also not tested on animals.

Look for the Cruelty Free stamp, which can be found on the product page. This stamp indicates that the product and the containing ingredients are not tested on animals.

Look for the Clean stamp, which can be found on the product page. This stamp to us means that products are non-toxic, mindfully created and without a long list of ingredients linked to harmful health and environmental effects.

We are always on the lookout for the next big thing! Feel free to email us at hello@thecoucouclub.com so we can review your inquiry with our Expert Panel.

A set of criteria by which our experts (doctors, dermatologists, make-up artists etc.) test beauty products in order to make a selection of the best of world’s beauty from all corners of the world.

Drop your email now and get 10% OFF your next order!