For all questions related to our Shipping & Returns please click here.
Which methods of payment do you accept?
Payment is in Euros. We accept payment via Creditcard, iDeal, Sofort banking and Bancontact.
Can I sell the products on my own site?
Unfortunately, all purchases sold at thecoucouclub.com are only for your personal use. By purchasing our products, you agree not to resell or distribute them for any commercial purposes. Please be aware that we may reject or cancel an order if we have reason to believe that your order is not for your personal use.
Do you offer Wholesale?
We are always open to learn more. Please email your inquiry to firstname.lastname@example.org so we can talk opportunities.
I emailed to hello@thecoucouclub but haven’t heard back yet. What should I do?
The Coucou Club is based in Amsterdam and our hours are Monday - Friday 9am - 6pm (CEST). We aim to respond to all inquiries within 48 hours so please hold tight - we’ll get back to you as soon as possible!
Do I need an account to buy from The Coucou Club?
You do not need an account. However, it’s free to set one up and makes the check-out process faster. It also enables you to view past orders.
What is the difference between the Jade and the Rose Quartz Roller?
Both rollers have the same soothing benefits that facial rolling provides. However, there are differences related to the type of material, stone (Jade) vs. crystal (Rose Quartz). The difference between these two can be found in their different energy fields from a holistic healing point of view. Jade is known to help relax the nervous system and eliminates toxins from the skin. It is also believed to balance the body & mind connection and dispel bad energy. The Rose Quartz crystal is commonly referred to as the love-stone: it heals and attracts self-love and love for others, raises self-esteem and restores confidence. On top of that ancient Egyptians trusted Rose Quartz to have anti-aging properties. Rose Quartz is slightly more rare to source than Jade, which explains the price difference.
Are your stones and crystals authentic?
Yes, both the stones and crystals are 100% authentic and we’ve put a lot of effort and caution sourcing the materials. Our Jade stone is sourced from China’s Xiuyan area and our Rose Quartz is from Brazil. Please be aware that there are ‘fake’ rollers in circulation (e.g. made out of glass or other look-a-like materials).
Are all Jade and Rose Quartz Rollers identical?
Due to natural variations in the stones and crystals, every Coucou Roller is unique in pattern and colour. It’s likely that you’ll find a variance in shape and weight because the materials are all hand polished. Which is why the actual product you receive may vary slightly from the picture on the product page.
Any tips on how to clean the rollers?
The most important thing is to make sure you don’t roll makeup and dirt into your skin, and only use your Jade Roller on clean skin (or after applying moisturiser or serum). If you use your roller frequently, sanitize it on a regular basis so you don’t spread bacteria on your skin. Wipe the roller gently with a soft damp cloth and air dry before storing in your bubble pouch.
How do I store my roller(s)?
All our rollers come with a travel pouch to keep them safe both at home and on the road. When you’re at home we suggest to keep it in the fridge for an added cooling and depuffing effect.