For all questions related to our Shipping & Returns please click here.
Which methods of payment do you accept?
Payment is in Euros. We accept payment via Creditcard, iDeal, Paypal, Sofort banking, Klarna Afterpay and Bancontact.
Can I sell the products on my own site?
Unfortunately, all purchases sold at thecoucouclub.com are only for your personal use. By purchasing our products, you agree not to resell or distribute them for any commercial purposes. Please be aware that we may reject or cancel an order if we have reason to believe that your order is not for your personal use.
Do you offer Wholesale?
For our own brand, The Coucou Club, we are always open to learn more. For the other brands it depends per brand. Please email your inquiry to firstname.lastname@example.org so we can talk opportunities.
I emailed to hello@thecoucouclub but haven’t heard back yet. What should I do?
The Coucou Club is based in Amsterdam and our hours are Monday - Friday 9am - 6pm (CEST). We aim to respond to all inquiries within 48 hours so please hold tight - we’ll get back to you as soon as possible!
Do I need an account to buy from The Coucou Club?
You do not need an account. However, it’s free to set one up and makes the check-out process faster. It also enables you to view past orders.
Are all your products vegan?
You can recognize the brands and products that are vegan by the Vegan stamp. These can be found in the bottom of the product descriptions. The vegan stamp explains that the product does not contain any animal-by products or ingredients sourced from animals. It also indicates that the product is also not tested on animals.
Are all your products cruelty-free?
You can recognize the brands and products that are cruelty-free by the Cruelty-Free stamp. These can be found in the bottom of the product descriptions. This stamp indicates that the product and the containing ingredients are not tested on animals.
Are all your products considered 'Clean beauty'?
You can recognize the brands and products that are clean by the Clean Beauty stamp. These can be found in the bottom of the product descriptions. This stamp to us means that products are non-toxic, mindfully created and without a long list of ingredients linked to harmful health and environmental effects.
I would like my brand to be featured on your website, is that possible?
We are always on the lookout for the next big thing! Feel free to email us so we can review your inquiry with our Expert Panel.
What does the Coucou Cut mean?
A set of criteria by which our experts (doctors, dermatologists, make-up artists etc.) test beauty products in order to make a selection of the best of world’s beauty from all corners of the world.